FAQs
1. What types of hijabs do you offer?
We offer a variety of hijabs, including chiffon, jersey, satin, cotton, silk, and premium luxury hijabs suitable for everyday wear and special occasions.
2. Do you offer worldwide shipping?
Yes, we ship worldwide! Shipping times and costs vary depending on your location.
3. How long does shipping take?
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days (if available)
4. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. It may take up to 48 hours for tracking details to update.
5. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact us within 3 days of delivery with your order number and photos of the issue.
6. Can I return or exchange my hijab?
We currently do not offer refunds, but we do provide a 3-day replacement policy for defective or incorrect items.
7. What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment methods available at checkout.
8. Can I change or cancel my order after placing it?
Orders can only be modified or canceled within 12 hours of placement. After that, processing begins, and changes may not be possible.
9. Do you offer discounts for bulk orders?
Yes! We offer wholesale and bulk order discounts. Contact our support team for details.
10. How can I contact customer support?
You can reach us at 📩 support@markazhijab.com, and we’ll be happy to assist you!